Sonet7 - Precision Hosting
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Support \ Overview

Support

Customer service is a key element in the satisfaction of our clients as we continue to go well beyond the expected when it comes to meeting the needs of our customers.


Online Support Manual
Complete Documentation Our online documentation covers most all aspects of developing a web site. We also have a full compliment of live demonstrations for the configuration of common programs relevent to the operation of your web site.
View Our Online Documentation
Toll Free Phone Support 24x7
Instant Contact Phone support is available 24x7 to give you the service you need immediately. Our staff is highly trained and always willing to assist you no matter the scale of support is required.
Customer Support -- 800-580-4985 (517-322-0434 International)
Billing System Online
Payment Matters To check the status of your payment, view previous bills, or update your billing information please login to the PIMS billing system online.
Log Into the Billing System
Customer Service Online
Complete Assistance The electronic help desk allows you to enter support requests online and then be updated by e-mail and web as your concerns are serviced. As with phone support the electronic help desk is serviced 24/7 by qualified level 3 technicians.
Submit a New Request

Still have questions before you sign-up? Contact us or call 800-580-4985.

Customer Quote
I can't even begin to tell you how much I appreciate your service. You guys are the only professionals on the block. I can't even begin to imagine how you could do any better.